Frequently Asked Questions Golden Roo
Below are answers to several of the questions most frequently asked about your GoldenRoo Casino account, deposits, withdrawals, payment methods, games, and other functions available through GoldenRoo.
I forgot my password. What should I do?
If you have lost or forgotten your password, restoring access to your account should take only a few minutes. Select the “Login” button and then choose the “Forgot Password?” option. Enter the email address linked to your account and press “Reset Password.”
You should soon receive instructions explaining how to set a new password for your GoldenRoo Casino account.
I want to start playing. What should I do?
Starting to play real-money games at GoldenRoo Casino is simple and does not take long. First create an account, make a deposit, select the game you want to play, read its rules, and then begin your session.
Registration on GoldenRoo only takes a short time. Click the “Register” button at the top of the page, provide your email address, and create a secure password. Read the Website Terms and Conditions and tick the required confirmation box.
Next, enter the requested contact details and select the “Register” button to finish registration. Your GoldenRoo Casino account will then be created successfully.
I want to top up my balance. What should I do?
A number of convenient payment methods are available for adding money to your balance. Select the “Deposit” button at the top of the main page, or open your account and go to the “Wallet” section.
Choose your preferred payment method, specify the amount you want to add together with any payment details requested, and confirm the transaction.
After the payment has been processed successfully, the money should usually be credited to your balance without unnecessary waiting. If you encounter a problem, contact our support team through Live Chat or at [email protected].
What currencies can I use on your site?
You can deposit and play on GoldenRoo using the supported currencies listed below:
- Australian dollars (AUD)
- New Zealand dollars (NZD)
- Euros (EUR)
- US dollars (USD)
How can I withdraw my funds?
Withdrawing available winnings from your account balance is a straightforward procedure.
Click the “Account” button and open the “Wallet” section. Choose the “Withdrawal” tab, select the payment method you would like to use, enter the amount you want to withdraw, and provide all information requested on the form.
After the required fields have been completed, click the “Withdraw” button to send your withdrawal request.
I want to close my account. What should I do?
To request deactivation or permanent closure of your GoldenRoo Casino account, contact our Customer Support team through Live Chat or send an email to [email protected].
Our support specialists will describe the required steps and help you complete the request.
Games are not loading. What should I do?
If a game is not loading correctly, first refresh the page and allow the content to load again.
If the issue continues, try the following:
- Open the same game on GoldenRoo in another browser, such as Google Chrome, Opera, Mozilla Firefox, or Safari.
- Open your browser settings and remove saved cache data and cookies.
- Check whether security software is interfering with the game page.
- If a VPN is active and appears to be causing a connection problem, test the page without it where appropriate.
- Check whether browser extensions are blocking page elements.
- If the problem is still not resolved, contact support through Live Chat or at [email protected].
How can I clear my browser cache?
The precise steps depend on the device and browser you use. Open the browser settings, find the privacy, history, or browsing-data area, and choose the option to delete cached files and images. Cookies can also be removed if needed.
When the cache has been cleared, restart the browser and try opening GoldenRoo again.
I have not found the answer to my question here. What should I do?
If this FAQ does not contain the information you are looking for, our Customer Support team will be glad to help.
Contact us through the Live Chat available on GoldenRoo or send your question to [email protected].
What should I do if my deposit did not go through?
If a deposit attempt is unsuccessful, try using a different payment option that is available in your account.
Check that the payment details you entered are correct and confirm that the selected payment method has enough funds and is enabled for online transactions.
If you still cannot complete the deposit, or if the payment was completed but the funds have not been credited to your balance, contact our support specialists through Live Chat or at [email protected]. Our team will help review the issue.