Responsible Gaming
https://golden-roo.org/ is intended to provide players with an enjoyable and entertaining gaming experience while also acknowledging the importance of reducing the risk of gambling-related harm. We encourage every player to remember the following principles and to avoid irresponsible gambling habits:
• View gambling as a form of entertainment, not as a method of earning money.
• Do not increase your bets in an attempt to win back earlier losses.
• Decide on personal spending and playing limits before you begin.
• Do not allow gambling to interfere with work, family life, or everyday responsibilities.
• Gamble only with money that you can afford to lose.
• Take regular breaks while playing.
Think about the questions below. If you answer “YES” to most of them, we recommend taking suitable action to prevent gambling from negatively affecting your day-to-day life:
• Is gambling having a negative impact on your work?
• Has your gambling caused arguments or tension with friends or members of your family?
• Do you often return to gambling because you are trying to recover money you previously lost?
• Have you ever borrowed money specifically for the purpose of gambling?
• Do you see gambling as a source of regular income?
• Do you struggle to control how often you gamble or how much money you spend?
What to do?
The organizations listed below are widely known for offering information, guidance, and support to people who are experiencing gambling-related difficulties and can be contacted when assistance is required:
• Gamblers Anonymous
• Gambling Therapy
• GamCare
How we can help
Players who are worried about their gambling behavior are encouraged to take a break by requesting self-exclusion from their gaming account. After self-exclusion is activated, the account will remain unavailable for at least 6 months, and promotional messages will not be sent during that period.
You can ask for self-exclusion at any time by contacting our experienced Customer Support team through Live Chat or by email at [email protected]. Our specialists will provide the required assistance. Players may also ask for a 7-day cooling-off period. We further recommend contacting any other gambling operators where you hold an account and requesting self-exclusion from those services too.
Underage gambling
Players must satisfy the minimum legal gambling age that applies in the jurisdiction where they live and access the service, and in every case they must be at least 18 years old before playing at https://golden-roo.org/. Each player is responsible for knowing the age rules that apply in their place of residence and for confirming eligibility when opening an account on https://golden-roo.org/. We also advise parents and guardians to take the following precautions:
• Secure computers, smartphones, and/or tablets with a password.
• Do not leave a device unattended while your gaming account is still logged in.
• Make sure children cannot access account details or payment cards.
• Do not keep passwords openly stored on your computer. If you write them down, keep them in a place minors cannot reach.
• Use appropriate filtering software, such as Net Nanny or another parental-control solution, to help stop minors from reaching unsuitable websites.