KYC Policy golden-roo.org

Last updated: 25.09.2026

The Company follows and applies “Know Your Customer” principles intended to reduce exposure to financial crime and money laundering by identifying customers and carrying out the appropriate due diligence checks.

The Company may request, at any time, any KYC documents that it reasonably considers necessary to confirm the identity and location of a user of https://golden-roo.org/. We may restrict access to services, deposits, payments, or withdrawals until the user’s identity has been properly verified, or when another restriction is considered necessary under the relevant legal and regulatory framework.

We use a risk-based compliance approach that includes detailed due diligence procedures and ongoing monitoring of customers, accounts, and transactions. In line with anti-money laundering requirements, three different levels of due diligence may be applied depending on the customer profile, the nature of the transaction, and the level of identified risk.

SDD – Simplified Due Diligence may apply to transactions assessed as exceptionally low risk and remaining below the relevant verification limits.

CDD – Customer Due Diligence is the standard identification and verification process and is used in most ordinary situations.

EDD – Enhanced Due Diligence applies to higher-risk customers, large or significant transactions, and other circumstances that require additional review.

In addition to the procedures described above, a user must complete the full KYC verification process when their combined lifetime deposits exceed EUR 5,000, when they request a withdrawal of any amount through https://golden-roo.org/, or when they attempt or complete a transaction classified as suspicious.

As part of the verification procedure, the user will first be asked to provide certain basic personal information and then upload:

1. A copy of a government-issued photographic identification document, showing both sides where this is relevant to the document type.
2. A selfie in which the user is holding the same identification document.
3. A bank statement or utility bill that can be used as evidence of the user’s residential address.

Guideline for the “KYC Process”

1. Proof of ID

a. The document includes the required signature.

b. The issuing country must not appear among the following Restricted Countries:

Austria

France and its territories

Germany

Netherlands and its territories

Spain

Union of Comoros

United Kingdom

USA and its territories

All countries appearing on the FATF Blacklist,

and any additional jurisdictions treated as prohibited by the Anjouan Offshore Financial Authority.

c. The full name shown on the document must match the customer’s registered name.

d. The document must not be due to expire within the next 3 months.

e. The document holder must be at least 18 years old.

2. Proof of Residence

a. A bank statement or utility bill must be submitted.

b. The country must not be included among the following Restricted Countries:

Austria

France and its territories

Germany

Netherlands and its territories

Spain

Union of Comoros

United Kingdom

USA and its territories

All countries appearing on the FATF Blacklist,

and any additional jurisdictions regarded as prohibited by the Anjouan Offshore Financial Authority.

c. The full name shown on the proof of residence must match the customer’s registered name and must correspond with the name displayed on the proof of identification.

d. Date of Issue: The document must have been issued during the previous 3 months.

3. Selfie with ID

a. The person visible in the selfie must be the same individual shown on the identification document submitted above.

b. The identification document visible in the selfie must be the same document provided under section “1”. The photograph, identification number, and other identifying details must match.

Notes on the “KYC Process”

1. If the KYC verification process cannot be completed successfully, the reason for the failed verification will be recorded and a customer support ticket will be created in the system. The ticket reference number, together with an explanation of the issue, will then be provided to the user.
2. After all required documents have been received, reviewed, and found satisfactory, the user’s account will be approved.