Privacy Policy
SCOPE
This Privacy Policy (referred to below as the “Policy”) describes how The Company collects, uses, processes, stores, and protects information and Personal Data that you provide or that we otherwise obtain while managing our relationship with you.
This Policy covers our websites, applications, products and/or services that refer or link to this Policy and that are not subject to a separate privacy notice (collectively referred to below as the “Services”).
The purpose of this Privacy Policy is to explain clearly what information is collected, why it is needed, how it is used and processed, which parties may receive it, what rights you have in relation to collection, use, processing and disclosure, and other matters connected with privacy and information security.
Any reference in this Policy to the “Company”, “we”, “us”, or “our”, including grammatical forms of those terms, refers to the Data Controller identified under this Policy.
By reading this Policy, you acknowledge and understand that your Personal Data may be processed as described below. If you do not agree with this Privacy Policy, you should not use https://golden-roo.org/ or otherwise provide Personal Information to us.
All Personal Data processed by The Company under this Privacy Policy will be handled in accordance with applicable Data Protection Laws, including the National Ordinance on the Protection of Personal Data and Regulation (EU) 2016/679, generally known as the General Data Protection Regulation or “GDPR”.
The Company decides the purposes and means of Personal Data processing and therefore acts as the Data Controller.
SECURITY
The Company uses secure communication protocols intended to safeguard information transmitted through our Services. Personal Data sent over the internet are protected by encryption, while electronically stored information is maintained in protected storage environments.
Our infrastructure also applies security technologies intended to prevent unauthorized access, preserve confidentiality, and protect Personal Data processed through https://golden-roo.org/.
PERSONAL DATA PROTECTION
Personal Data in our possession are protected through procedures and systems designed to follow recognized industry standards. Personal information is processed only where an appropriate legal basis exists under applicable Data Protection Laws.
PROCESSING ON THE BASIS OF OUR LEGITIMATE INTERESTS
A legitimate interest exists when we have a genuine operational or commercial reason to process Personal Data. Where we rely on this basis, we take appropriate steps to make sure the processing does not unfairly affect your rights, freedoms, or legitimate interests.
PROCESSING ON THE BASIS OF YOUR CONSENT
When Personal Data are processed on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawfully completed before consent was withdrawn.
Requests can be sent to [email protected].
DATA RETENTION POLICY
Personal Data are kept only for the period reasonably necessary for the purposes for which they were collected, or for as long as applicable legislation requires.
Some transactional, financial, or regulatory information may need to be stored for at least five (5) years where required by law.
Once information is no longer needed, it will be securely erased or anonymized.
PERSONAL DATA WE COLLECT
We may collect and process categories of information such as:
• Contact details, including name, surname, address, telephone number, email address, and evidence of residence.
• Identity information, including date of birth, passport or identification number, photographs, and other identifying details.
• Account and activity information, including logins, games, wagers, bonuses, winnings, deposits, withdrawals, interactions, and communications with Customer Support.
• Technical information, including IP address, GeoIP information, browser data, device details, and network information.
• Financial information, including selected currency, bank details, payment card data, payment methods, and source-of-funds information.
• Marketing information, including contact details, consent records, online identifiers, and communication preferences.
PURPOSE OF DATA PROCESSING
Personal Data may be processed in order to:
• Create, administer, and maintain customer Accounts.
• Verify identity and detect or prevent fraud.
• Provide additional security for Accounts and payments.
• Support responsible gaming measures.
• Deliver casino and related services.
• Process deposits and withdrawals.
• Provide Customer Support.
• Send authorized marketing and informational communications.
• Meet legal, licensing, AML, and KYC requirements.
COOKIES
When you visit https://golden-roo.org/, certain information may be collected automatically through cookies and similar technologies. Cookies allow us to remember settings and preferences, improve Website functionality, and personalize the user experience.
You can manage cookies using your browser or device settings. Disabling cookies may cause some Website features to stop working correctly.
AUTHORIZED DISCLOSURES OF PERSONAL DATA
Personal Data may be provided to authorized service providers, regulators, law-enforcement bodies, auditors, payment providers, and other parties where sharing is necessary to operate our Services or meet legal and regulatory obligations.
We do not provide Personal Data to third parties for their own independent marketing activities unless the required consent has been given.
DATA TRANSFER OUTSIDE OF THE EEA
If Personal Data are transferred outside the EEA, suitable legal and contractual safeguards will be applied where required.
Additional information may be requested by contacting us at [email protected] or through Live Chat on https://golden-roo.org/.
DATA SUBJECT RIGHTS
Depending on the law that applies, you may have the right to:
• Ask for access to the Personal Data we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Ask for qualifying Personal Data to be deleted.
• Request that processing be restricted in qualifying circumstances.
• Receive eligible Personal Data in a structured and machine-readable format.
• Withdraw consent when processing is based on consent.
• Object to certain types of processing.
• Submit a complaint to the appropriate Data Protection Supervisory Authority.
OUR CONTACT INFORMATION
If you have questions concerning this Privacy Policy, the handling of Personal Data, or your privacy rights, contact us at [email protected].
Our Customer Support team and Data Protection Officer can also be contacted through https://golden-roo.org/.